Complain

Need to admit bank really as licence "Dai Ee long". Go for paperless inform customer subscribe online statement then charge for annual fees. After 4 months later, keep add interest and no call no email to alert for outstanding. Until User pro active called to follow up for outstanding, will get inform card got blocked. The user of course don't know because the user seldom use. Basically can said the card apply for display since 2010 until now used two times only. End 1st time call. With admit and acknowledge . Get efficient 2nd call wow that was threaten to issue legal letter if not clear outstanding annual fee two hundreds plus :S

If you are user, how will you feel? :/